HALDEN · operated by JELOTY LLC
Returns & Exchanges Policy
Last updated: September 17, 2026
Wrong size or changed your mind? You have 30 days from delivery. Size exchanges are free.
Your 30 day window
You can exchange or return a product within 30 days of the date it was delivered. You do not have to give a reason. There is no restocking fee.
Condition of returned products
Compression garments are worn against the skin, so for hygiene reasons a returned product must be:
- unworn, apart from briefly trying it on over underwear;
- unwashed, without odor, deodorant, makeup or pet hair;
- with its original tags and packaging, if it came with them.
These conditions never apply to a product that arrived damaged, defective or different from what you ordered. Those are always taken back or replaced at no cost, worn or not.
Free size exchange
- Email jehaneburand@gmail.com with your order number, the item and the size you want instead.
- We ship the new size right away at no cost to you, and reply with a return address for the first one.
- Send the first item back within 14 days of receiving the new size. One free exchange is offered per item. If you would like to be refunded for your return postage on an exchange, send us the postage receipt and we refund it up to $6.00.
If the size you want is out of stock, we refund you instead once the return reaches us.
Returns for a refund
- Email jehaneburand@gmail.com with your order number and the products you want to return.
- Within 2 business days we reply with a return authorization and the return address.
- Pack the products securely and ship them with a tracked service within 14 days of our reply. Return postage for a change of mind is paid by you. Keep the receipt and the tracking number.
Important: only use the return address we send you. Do not send returns to our registered office in Sheridan, Wyoming. That address is a registered agent office and cannot receive or process returned parcels.
Refunds
- We inspect the return and issue the refund within 5 business days of receiving it. We email you when it is done.
- Refunds go back to the original payment method only. After we issue it, your bank or card issuer usually needs 5 to 10 business days to show it on your statement.
- You get back the price paid for the returned products, plus any sales tax charged on them. If your whole order is returned, the shipping fee you paid, if any, is refunded as well.
- Bundle savings. If you bought several tops with a bundle saving and return some of them, the refund is the amount you actually paid for the returned items, as shown line by line on your order. The items you keep are not charged again.
- If a returned product does not meet the conditions above, we email you photos and explain why before doing anything, and we ship it back to you at our cost.
Damaged, defective or wrong item
If something arrives damaged, defective, or is not the item or size you ordered, email jehaneburand@gmail.com with your order number and photos. We send a replacement or refund you in full, your choice, and we pay all shipping. You do not need to use the 30 day window for this. See also our Limited Warranty.
Cancelling before shipment
If your order has not shipped yet, email us and we cancel it and refund you in full, usually the same business day.
Late or missing refund
Check your bank or card account first, then contact your card issuer, since posting can take a few days. If you still do not see it 10 business days after our refund email, write to jehaneburand@gmail.com and we will send you the refund reference so your bank can trace it.
HALDEN is a trade name of JELOTY LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Questions about this page: jehaneburand@gmail.com.