HALDEN · operated by JELOTY LLC
Shipping Policy
Last updated: September 17, 2026
We ship to the 50 United States and the District of Columbia. Free on orders of $39 or more, $4.95 below that. Here is exactly how it works.
Where we ship
We ship to the 50 United States and the District of Columbia, including Alaska and Hawaii, and to APO, FPO and DPO addresses. We do not currently ship to US territories or outside the United States. If an order is placed to one of these destinations, we cancel it and refund it in full.
Cost
| Order total, after discounts and before tax | Standard shipping |
|---|---|
| $39 or more | Free |
| Under $39 | $4.95 |
There are no handling fees. We do not currently offer expedited shipping. The shipping cost is always shown in the cart and at checkout before you pay.
How long it takes
| Step | Time |
|---|---|
| Order processing, from payment to dispatch | 1 to 3 business days |
| Transit, from dispatch to delivery | 6 to 12 business days |
| Alaska, Hawaii, APO, FPO and DPO transit | add 3 to 7 business days |
Business days are Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday start processing the next business day. Transit times are estimates given by our carriers and are not guaranteed.
Split shipments. Orders with several items can arrive in more than one parcel, on different days. You get a tracking link for each one, at no extra cost.
Tracking
As soon as your order ships, we email a shipping confirmation with a tracking link. If you have not received it within 3 business days of your order, check your spam folder, then write to jehaneburand@gmail.com.
If we cannot ship on time
If we cannot dispatch your order within the time stated above, we email you before that time runs out with a new estimated date. You can then choose to wait or to cancel for a full, prompt refund. If you do not answer, we will treat a first delay of up to 30 days as accepted, and we will cancel and refund any longer delay unless you tell us you want to wait.
Wrong or incomplete address
Please check your address at checkout. If you spot a mistake, email us right away. We can change it for free as long as the order has not shipped. If a parcel comes back to us because the address was wrong or incomplete, we will reship it once at no cost or refund the order, your choice.
Parcel lost or late
Contact us if your tracking has not updated for 7 business days, or if your order has not arrived 20 business days after dispatch. We open an investigation with the carrier and, if the parcel is confirmed lost, we send a replacement at no cost or refund you in full, your choice.
Marked as delivered but not received
Check around your property, with neighbors and with your building's mailroom, and wait 2 business days, since carriers sometimes scan parcels early. If it still has not turned up, email us within 30 days of the delivery scan. We file a claim with the carrier and work it out with you.
Parcel damaged or wrong item
If a parcel arrives damaged, or contains the wrong item or size, email jehaneburand@gmail.com with your order number and photos, ideally within 14 days of delivery. We send the right item at no cost, or refund you, your choice. Reporting later does not remove your warranty rights, described in our Limited Warranty.
Taxes and duties
We only ship within the United States, so you never pay import duties on delivery. Sales tax, where it applies, is shown at checkout.
Returns and exchanges
See our Returns & Exchanges Policy.
HALDEN is a trade name of JELOTY LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. Questions about this page: jehaneburand@gmail.com.